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Acronis issues with backups

So with a client, I was hit with an error in Acronis Backup & Recovery 11 that caused these errors: ProtectCommand: Failed to execute the command. Additional info: ——————– Error code: 41 Module: 307 LineInfo: e6792a5ee190dd9e Fields: $module : agent_protection_addon_glx_pic Message: ProtectCommand: Failed to execute the command. ——————– Error code: 53 Module: 309 LineInfo: 2e7e9e174f1fb746